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Customer Service Advisory -- Northeast, Mid-Atlantic Regions Brace for Winter Storm


CSX is preparing for a severe winter storm that is expected to hit the Northeast and Mid-Atlantic regions Monday night, packing heavy snowfall and blizzard-like conditions in some areas.  Winter contingency plans are in effect, with maintenance and snow removal  equipment positioned for rapid response, switch heaters prepared, and other actions to maintain operations as long as it is safe to do so. CSX is monitoring the storm’s movement and will provide further updates as more information is available.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can sign up to automatically receive service advisory notifications on ShipCSX.