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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - More Winter Storms, but Recovery Progresses


Despite two new late-winter storms that just hit the Northeast and Mid-Atlantic regions, CSX Transportation continues to make consistent recovery from the brutal season.

Here are key points:

System Overview.  The snow and storms in the eastern United States this week stalled some movements and created congestion that we generally expect to be temporary.  One result is that CSX processing yards in the Northern Region are congested and somewhat constrained.  Our operating team is focused on maximizing resource availability and service to you and has delivered some positive progress.  For example, locomotive availability has improved modestly as conditions moderate, though it has not yet reached normalized levels.
Fortunately, with the short reprieve from severe weather in Chicago, the industry’s cooperative and rigorous efforts to restore fluidity have gained traction, and there is sustained and meaningful improvement.  We are cautiously optimistic about the performance for you in this important region, which impacts our entire network.

Service Outlook.  In the upcoming months, we expect consistent recovery, but with varied levels due to heavy and uneven demand.   Some areas of the network will recover very quickly.  Others will take longer due to inconsistent demand trends driven by the weather events of the last several weeks.  For example, many customers have backlogs, in part due to limited car supply and in part due to stalls in activity in some segments of the economy as a result of the extraordinary winter conditions.  The team will take that backlog into account, and also will take into account a normal second quarter volume surge and the very real possibility of flooding in the spring thaw.

CSX employees remain dedicated to you, our customers, in returning to the high levels of service as quickly as possible, and we are intently focused on returning to superior operational performance in the second quarter.

As recovery continues, customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com  or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service representative or local representative.