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Customer Service Advisory - Metro North Incident Could Delay Freight Shipments


December 2, 2013

The tragic derailment of a Metro North commuter train yesterday in the Bronx, N.Y., will affect certain freight shipments on the Hudson Line, east of the Hudson River. Metro North has informed CSX that it will be at least through Wednesday before freight shipments can be accepted over that line.

CSX is reviewing contingencies and discussing alternate plans with customers. Freight shipments on the Hudson Line could be delayed 24-48 hours. Shipments on the River Line, west of the Hudson River, are not affected.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.