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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Customer Service Advisory - Line Blockages at Lynchburg, Va., and Baltimore, Md.


CSX Transportation is working on two incidents that occurred earlier today and are affecting train traffic on two main lines in the Mid-Atlantic region.

In Lynchburg, Va., an oil train derailed 16 cars. In Baltimore Md., an earth slide has covered the tracks and closed the line at that point. Customers should expect delays to shipments over these routes. CSX officials are working with local authorities at both locations.

Re-route options around both incidents are limited, but will be used if possible.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.