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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Customer Service Advisory - Florida Panhandle Derailment


A CSX freight train derailed 23 rail cars Tuesday evening in Cantonment, Florida; which is located north of Pensacola. CSX and first responders are assessing the derailment, and preparing recovery operations. Freight is being re-routed where possible. Customers with shipments through this area may experience traffic delays over the next 48 to 72 hours.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.