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Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

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500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - Derailment Extends Syracuse-Montreal Line Closure


10 a.m. Tuesday, October 15, 2013
 
A train carrying materials to repair a washout on the line between Syracuse, N.Y., and Montreal derailed five rail cars Monday night at Hastings, N.Y. The derailment will extend the work required to re-open the St. Lawrence Subdivision line.
 
A large washout on Saturday continues to affect traffic on the Syracuse-Montreal line, and customers with shipments in this area should expect delays.
 
Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.