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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - CSX Prepares to Dig Out from Winter Storm


CSX is continuing to operate where possible in the Northeast, where a major winter storm has impacted all forms of transportation. Engineering forces and equipment are prepared to move into the storm-affected areas as soon as conditions permit, and the company is coordinating with government agencies. CSX is re-routing some freight trains, and has curtailed operations in some areas where heavy snow and blizzard-like conditions are at their worst. CSX is monitoring the storm’s movement and will provide further updates as more information is available. Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can sign up to automatically receive service advisory notifications on ShipCSX.