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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - CSX Prepares for Possible Canadian Strike


CSX is preparing for possible impacts to its Canadian operations as a result of unresolved negotiations between the CP and CN railroads and the TCRC (Teamsters) and Unifor unions, which represent several transportation and mechanical operating crafts.

CP Canadian rail workers could go on strike if a deal is not reached by 12:01 a.m. on February 15, 2015. A strike could result in halted or delayed shipments to and from Canada. CSX expects traffic would be most impacted in Buffalo and Detroit, where CSX interchanges with CP.  At this point, normal CN operations are expected to continue.

CSX is intensely focused on continuing to serve customers’ needs and is closely monitoring the situation while preparing contingency plans that would be activated in the event of a strike.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can sign up to automatically receive service advisory notifications on ShipCSX.