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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - CSX Continues to Battle Winter Weather, but Some Progress Made


CSX continues to work through extreme winter weather, and efforts toward recovery are showing some progress. Last weekend, another storm hit the mid-section of the CSX  network, further impacting several areas that have been under siege all winter. Most significantly affected were Indianapolis, Nashville, Cincinnati, Columbus, Baltimore and Philadelphia where, in some areas, ice and up to 10 inches of new snow occurred. The latest round of snow and ice did stay south of the Chicago-upstate New York corridor with the exception of lake effect snow between Cleveland and Syracuse. Extreme cold also returned to the network’s northern tier.

Despite the new weather challenges, CSX has made significant progress in reducing the traffic backlog, especially through the Chicago gateway and with carriers CSX interchanges with in that city. However, CSX is experiencing congestion at processing yards in Chicago, Indianapolis and Albany as a result of traffic surges from western railroads and CSX origins. Full recovery at these locations will be slow as the congestion continues to stress resources over the entire network.

CSX has kept all special actions in place and employees are committed to full recovery of operations as soon as possible and a return to more normal service levels for customers.

In the meantime, and as the winter weather persists, customers should continue to expect delays. Customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com  or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service representative or local point of contact. CSX thanks all of its customers for their patience and understanding, and extends its gratitude to all of the employees working around the clock to restore normal service.