CSX continues to take measures to protect employees, rail traffic and infrastructure as Hurricane Michael approaches the U.S. mainland as a major hurricane. The storm is projected to make landfall Wednesday as a Category 3 hurricane, bringing the potential of storm surge along low lying areas. At this time, we do not know the extent to which the storm will impact CSX operations, but we are closely monitoring its path and intensity and taking steps to prepare for any potential effects on our network.
Please be advised that, until further notice, CSX is curtailing operations along the Florida Panhandle and into southeastern Georgia. All shipments traveling between Pensacola, Fla. and Baldwin, Fla., and between Dothan, Ala. and Valdosta, Ga. will experience delays.
We will continue to provide updates as we monitor the storm. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions, though there are no intermodal impacts at this time.
The CSX Customer Support team is available to field any questions should customers need more details. You may contact the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com. To automatically receive service advisory notifications, please register on www.shipcsx.com.