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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Re-routes in Place after Trestle Damaged in South Alabama


November 9, 2011 – 1 p.m. – A trestle was heavily damaged by fire near Evergreen, Ala., late last night, prompting the re-routes of several CSX trains. Traffic operating on and normally scheduled to travel over the Mobile-Montgomery main line could be delayed 24-48 hours.

Bridge repairs are expected to begin once equipment and materials are in place. Customers will be notified on www.csx.com once it is determined how long the repairs will take. Other rail carriers are assisting with traffic re-routes until normal service can resume.

An investigation is under way to determine the cause of the fire, which was reported at 10:40 p.m.

The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.