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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Feb. 9 Winter Weather Update


Severe winter weather continues to significantly impact CSX Transportation’s Albany Division and surrounding areas. Switching yards, customer facilities and track all are affected by heavy snow and ice accumulations, compounded by temperatures that rarely rise above freezing. Customer Service and division operating personnel are working together to solve customer issues as quickly as possible, including the resumption of normal switching schedules as conditions permit. However, customers with traffic in this area should continue to expect delays of up to 48 hours or more, and your patience is appreciated. If you have questions regarding specific shipments, please access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-ShipCSX (1-877-744-7279) option 5, option 6.