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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Feb 16 Winter Weather Update


The impact of the severe winter weather continues to slow operations across a large portion of the CSX network.  Areas that were hit hard over the past weeks continue to work diligently to catch up and restore consistency to our service.  New York, Massachusetts, Delaware, Maryland, Pennsylvania, Ohio, Michigan, Illinois and Indiana still are dealing with significant congestion and traffic backlogs.   With warming temperatures across most of this region this week, weather conditions are improving. However, customers still should expect delays of 24 – 48 hours through the end of this week.  If you have questions regarding specific shipments, please access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-ShipCSX (1-877-744-7279) option 5, option 6.