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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - CSX Tracks Re-Open South of Nashville, Tenn.


October 11, 2011 – 11 a.m. – CSX tracks have re-opened near Cornersville, Tenn., following a derailment yesterday. Some delays are expected to continue as backlogged traffic begins to flow through the area.

There were no injuries when the 58-car train derailed 16 of its rail cars about 4:50 a.m. EST yesterday. CSX responded quickly with re-railing equipment, materials and personnel, who worked through the night to re-open the line at 8:30 a.m. EST today.

An investigation into the cause of the derailment is under way.

The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.