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CSX Customer Advisory: CSX Monitoring Winter Weather

January 16, 2024


CSX continues to actively monitor the ongoing winter weather conditions, including snowfall, ice and freezing temperatures, moving across the country.

We are proactively implementing measures to protect our employees, customers and communities, and our dedicated team is working diligently to ensure minimal service disruption. 

We will inform you of any updates or changes that may affect our operations. Please continue to watch for our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for this information. Also make certain to notify your CSX contact of any site closures or changes in local service needs due to the weather.

The Customer Solutions team is available to offer details and answer questions regarding your shipments. Connect with the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). If you need Carload assistance, select option 2 from the sub-menu, followed by 1, 5 to talk to a representative. For Intermodal assistance, choose 2 from the sub-menu, followed by 2, 2 to converse with a representative. Alternatively, you can submit a Shipment Problem Resolution request via our website www.shipcsx.com