CSX Customer Advisory: CSX Monitoring Winter Storm Activity

January 11, 2024

CSX is preparing for the potential effects of Winter Storm Gerri, which is forecast to move across the Midwest and eastern parts of the U.S. today and throughout the weekend. Our team members are making certain that all necessary resources are in place to respond quickly and minimize potential disruptions from snow, rain and wind conditions.

Customers are urged to maintain clear tracks and switches to guarantee safety and help prevent any local service delays. You can find helpful guidance in our CSX Winter Safety video found on our website at this web link.

CSX will provide service updates as the storm conditions evolve, if needed. We advise you to keep an eye on the CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for any operational actions that may become necessary. Please inform your CSX contact of any site closures or changes in local service needs due to the storm

The Customer Solutions team is available to offer details and answer questions regarding your shipments. Connect with the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). If you need Carload assistance, select option 2 from the sub-menu, followed by 1, 5 to talk to a representative. For Intermodal assistance, choose 2 from the sub-menu, followed by 2, 2 to converse with a representative. Alternatively, you can submit a Shipment Problem Resolution request via our website www.shipcsx.com.