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CSX Customer Advisory: Winter Storm Recovery Underway


December 27, 2022

 

CSX is continuing service recovery operations in areas impacted by Winter Storm Elliot, including Buffalo, Erie and other locations in the Great Lakes region and Northeast. Shipment delays are possible as service restoration activity continues throughout the week and into the upcoming holiday weekend.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call Customer Solutions at 1-877-ShipCSX (1-877-744- 7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.