CSX Customer Advisory: Winter Storm Causes Temporary Delays

January 27, 2026

CSX continues to closely monitor severe weather across the eastern United States following Winter Storm Fern, which has brought snow, ice, freezing rain, and extremely cold temperatures throughout our network. We are actively working to fully restore operations; however, customers should expect service delays in areas most affected by the storm. Transit times may be extended as we adjust operations to protect the safety of our employees, our network, and the communities we serve.

REGIONAL IMPACTS

CSX Transportation

Weather conditions vary significantly across the CSX network:

Northeast Region: Heavy snowfall and frigid temperatures from Buffalo to Selkirk are affecting operations. Generators staged in advance of the storm have been deployed across yards and terminals to maintain power in the event of commercial outages, helping ensure safe and continuous operations.
Midwest Region: Bitter temperatures continue across St. Louis, Avon, Cincinnati, and Chicago, creating ongoing challenges for crews and equipment.
Southwest Region: Nashville, Memphis, and Bruceton are experiencing extreme cold, substantial ice, and snow. CSX Engineering crews have already deployed nearly 40 generators and cleared more than 500 downed trees and other debris across the territory to support restoration efforts.
Southeast: Operations are stabilizing as crews work through localized weather impacts.

Some terminals and corridors are operating at reduced capacity due to road conditions, crew availability, or localized weather impacts. CSX is actively coordinating across regions to balance resources and keep critical freight moving safely wherever conditions allow.

Intermodal and TRANSFLO Operations

All CSX intermodal terminals have reopened and are operational.
Most CSX TRANSFLO terminals are also open; however, the Memphis, TN, location remains closed pending a confirmed reopening date.

STAY INFORMED

We will continue to provide updates on any changes that may affect service. Please monitor CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for the latest information. If your facility experiences closures or changes in local service needs due to weather, please notify your CSX contact as soon as possible.

For assistance, contact our Customer Solutions team at 1 877 ShipCSX (1 877 744 7279):

Carload: Option 2, then 1, 5
Intermodal: Option 2, then 2, 2

You may also submit a Shipment Problem Resolution request at www.shipcsx.com.

For TRANSFLO support, please contact your local terminal, or email [email protected] if a representative is unavailable.

Thank you for your patience and partnership as we work together through this significant weather event.