January 23, 2016
Please be advised that Winter Storm Jonas is impacting several regions of CSX, from the Great Lakes to the mid-Atlantic and Southeast. In the most heavily storm-impacted regions, trains are being held – some due to road conditions preventing crews to on-duty points, and others pending improved weather. The associated weather conditions are affecting the CSX network in the following areas:
Customers should expect delays up to 48 hours on freight moving through these impacted areas. Recovery crews are working behind the storm to restore full service and make any infrastructure or equipment repairs that may be necessary. CSX continues to work with customers to provide the latest ETA and routing information to best accommodate requests and mitigate delays as a result of the storm. We will continue to monitor storm conditions and provide further updates as warranted.
The CSX Customer Service team is available 24/7 to field any questions should customers need more details. Customers with questions about shipments can contact the Customer Service Center for assistance at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 or via www.shipcsx.com. Customers can sign up on ShipCSX to automatically receive service advisory notifications.
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