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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Customer Advisory -- Train Operations Resume on Maryville, Tenn., Line


July 6, 2015

Operations have resumed on the tracks closed by the derailment of a rail car in Maryville, Tenn., late Wednesday night. The line already was experiencing higher than usual volume due to the Maintenance Jamboree, which ends on Wednesday, July 8.  Shipments on the derailment-impacted route will continue to be delayed 48 hours or more until the backlog of traffic is worked off.  CSX personnel are working to safely and quickly resume fluid operation.

Customers with questions about shipment can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279). Customers can sign up on ShipCSX to automatically receive service advisory notifications.