CSX Customer Advisory: Toledo, Ohio, Incident May Cause Shipment Delays

October 21, 2026

CSX customers should expect shipment delays in the Toledo, Ohio, area due to a hazardous materials incident at a third-party facility in North Toledo. At the request of the Toledo Fire Department, CSX temporarily suspended train traffic through the affected area. The incident did not involve CSX railcars or equipment.

CSX is working closely with local first responders and monitoring conditions to ensure the safety of our employees and customer shipments. Train movements through the affected area will resume when authorities determine it is safe to do so.

We recognize the importance of your shipments and are committed to minimizing disruptions. Updates will continue to be provided through CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories as needed. Please monitor these channels for the latest information.

If you have questions regarding your shipments, please contact our Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5. For Intermodal assistance, select option 2 from the sub-menu, then 2, 2. You may also submit a Shipment Problem Resolution request via ShipCSX.

Thank you for your patience and understanding.