CSX Customer Advisory: Temporary Shipment Delays Due to Severe Weather

April 6, 2025

Please be advised that severe weather conditions continue to impact communities across the CSX network. The storm system that swept through last week and over the weekend is bringing heavy rain and high winds on Sunday, with its effects stretching from Texas to Ohio as it continues moving east.

At CSX, safety comes first. We are committed to protecting our team members, customers, and the communities we serve. To ensure safe operations and minimize service disruptions, we have implemented network-wide measures to address these challenges.

Currently, the CSX South west Region is most significantly affected:

Severe flooding has caused a washout and power outages on the Memphis Subdivision (Bruceton, Tenn., to Memphis, Tenn.).
Weather-related conditions have slowed traffic into and out of the CC Subdivision (Hemphill, Ky., to Bell County, Ky.), as well as the Henderson Subdivision (around Madisonville, Ky.).
A flash flood warning remains in Birmingham, Ala., where rising water poses additional challenges for train movement.

We are actively working to restore normal operations. However, we anticipate temporary delays as we manage these weather-related challenges.

CSX remains focused on keeping you informed of any impacts to your shipments. Updates on service recovery efforts will be shared through CSX Customer Advisories and Intermodal Real-Time Service Advisories. Should your service needs change as a result of the storm’s impacts, please notify your designated CSX contact immediately.

For assistance with shipment inquiries, contact the CSX Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5 to connect with a representative. For Intermodal support, choose option 2 from the sub-menu, then 2, 2. You may also submit a Shipment Problem Resolution case at www.shipcsx.com.

Thank you for your patience and understanding as we work through these challenging conditions.