CSX Customer Advisory: Storm Helene Update

September 27, 2024

CSX is actively assessing the impacts of Helene and has begun implementing service recovery plans. After making landfall in Florida’s Big Bend as a Category 4 hurricane, Helene has weakened to a tropical storm and is currently moving across the Southeast, bringing strong winds and heavy rain. As a result, communities across Florida, Georgia, the Carolinas, Tennessee, and Virginia are experiencing disruptions.

CSX team members have been successfully clearing tracks, inspecting signals and crossings, installing generators, and making repairs where necessary in affected areas. However, please be advised of anticipated service delays in the following regions:

Kingsport, TN, and Blue Ridge, NC regions due to severe flooding.
Manchester/Fitzgerald Subdivision (Jacksonville/Waycross to Mid Georgia).
Bow Line (Waycross, GA to Thomasville, GA/Dothan, AL).
Clearwater Subdivision (Tampa, FL to Clearwater, FL).
Palmetto Subdivision (Tampa, FL to Bradenton, FL).
A-Line (Jacksonville, FL to Florence, SC).

We are committed to working closely with our customers to restore services safely and efficiently. If your local service needs change due to the storm, please reach out to your designated CSX contact.

For additional assistance and detailed shipment inquiries, the CSX Customer Solutions team is available to assist. Contact them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5 to connect with a representative. For Intermodal support, choose option 2 from the sub-menu, then 2, 2. You can also submit a Shipment Problem Resolution at www.shipcsx.com.

We appreciate your patience and understanding as we work to overcome these challenges. Additional updates will be provided as necessary.

Thank you for choosing CSX.