CSX Customer Advisory: Storm Helene Recovery Update

October 2, 2024

CSX has made significant strides in the recovery process following Hurricane Helene. We have restored power and cleared downed trees across various locations. Our dedicated teams are working tirelessly to restore full service as swiftly and safely as possible, though some delays persist.

Florida, Georgia, Midwest, and Southern Zones are fully operational.

Carolina Zone:

Several rail lines have been restored, including:
- Augusta Subdivision, opening a route from Augusta to Waycross
- Columbia Subdivision, opening a route from Columbia to Savannah
- Monroe Subdivision, opening a route from Hamlet to Atlanta
- Eastover Subdivision, opening a route from Columbia to Sumter Yard
Lines expected to return to service this evening, include:
- Charlotte Subdivision, reopening a route from Monroe to Charlotte to Bostic
- CN and L Subdivision, reopening a route from Laurens to Columbia
McCormick, Georgia Road (SW), Spartanburg, and Belton Subdivisions are currently closed due to power outages. Estimated restoration times range from Thursday to Friday evening.
The Blue Ridge Subdivision has suffered extensive damage, with two bridges washed out and no estimated time for reopening.

We will continue to provide updates as necessary. Please monitor our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for the latest information. Additionally, notify your CSX contact of any changes in your local service needs.

For further assistance and detailed shipment inquiries, our CSX Customer Solutions team is ready to support you. Contact them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2, then 1, 5 to connect with a representative. For Intermodal support, choose option 2, then 2, 2. You can also submit a Shipment Problem Resolution at www.shipcsx.com.