CSX Customer Advisory: Storm Helene Recovery Update

September 30, 2024

CSX is steadily advancing in its recovery efforts across the network following Hurricane Helene. Significant progress has been made, with power restored and downed trees cleared in multiple areas. Our crews are working tirelessly to resume full service as swiftly and safely as possible, although some delays persist.

Florida, Midwest and Southern ZonesFlorida Zone:

These areas are fully operational.

Georgia Zone

Most subdivisions are operational. However, the Thomasville Subdivision is closed due to a power outage, as is the section of the Brunswick Subdivision from Nahunta to Brunswick.

Carolina Zone

The Charleston, Andrews, Georgetown, Hamlet, Aberdeen, Norlina, and Wilmington Subdivisions are open.
Several subdivisions, including Augusta, McCormick, Columbia, Monroe, Charlotte, and Spartanburg, are closed due to power outages. They are expected to reopen between Tuesday and Wednesday.
The Blue Ridge Subdivision is experiencing severe flooding and infrastructure damage, causing a long-term outage.

We will provide updates as necessary. Please continue to monitor our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for the latest information. Additionally, notify your CSX contact of any changes in your local service needs due to the impacts of the storm.

For further assistance and detailed shipment inquiries, our CSX Customer Solutions team is ready to help. Contact them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2, then 1, 5 to connect with a representative. For Intermodal support, choose option 2, then 2, 2. You can also submit a Shipment Problem Resolution at www.shipcsx.com.

Thank you for your understanding and patience during this time.