CSX Customer Advisory: Storm Helene Recovery Update

September 29, 2024

CSX continues to work around the clock, implementing Hurricane Helene recovery plans. The storm, which reached Florida on Thursday and moved through Georgia, South Carolina, Tennessee, and North Carolina, left significant rain and wind damage in its path, resulting in flooding, downed trees, and power outages. Over the weekend, we have made substantial progress in clearing the network and making necessary repairs. However, potential delays remain. We are rerouting traffic to meet your needs and committed to fully restoring service as quickly and safely as possible.

Florida Zone:

All areas have reopened except for the Clearwater and Brooksville Subdivisions, which we expect to clear by this evening.

Georgia Zone:

Thomasville Subdivision has been cleared of trees; however, power is still unavailable for crossing protection and signals. A restoration time frame has not yet been determined.
All other areas are operational, except the Brunswick Subdivision north of Nahunta and the Waycross to Jesup segment of the A-Line, both of which are projected to reopen this evening.

Carolina Zone:

Charleston Subdivision is clear.
Blue Ridge Subdivision is experiencing significant flooding and bridge damage, leading to a major outage. The Spartanburg, SC to Marion, SC section will be cleared by tonight, but a long-term outage is expected for other areas in this territory.
McCormick, Monroe, Andrews, Augusta, Georgia Road, Hamlet, and Columbia regions face ongoing tree clearance and power issues.

Southern Zone:

Big Sandy and Kanawha are clear, while Logan and Coal River areas are experiencing downed trees.

Midwest Zone:

All areas are fully operational.

We will provide updates as necessary. Please continue to monitor our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for the latest information. Additionally, notify your CSX contact of any changes in your local service needs due to the impacts of the storm.

For further assistance and detailed shipment inquiries, our CSX Customer Solutions team is ready to help. Contact them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2, then 1, 5 to connect with a representative. For Intermodal support, choose option 2, then 2, 2. You can also submit a Shipment Problem Resolution at www.shipcsx.com.

Thank you for your understanding and patience during this time.