CSX Customer Advisory: Storm Helene Recovery Update

September 28, 2024

CSX crews have been working around the clock implementing service recovery plans following Hurricane Helene. The team has cleared tracks, repaired communications, and restored power in many areas of our network. However, please be aware that delays are still expected in some regions. Rest assured, CSX is rerouting traffic where possible to meet your service needs.

Florida Zone:

The area is open except for the Clearwater and Brooksville Subdivisions due to downed power lines and trees.

Georgia Zone:

Fitzgerald Subdivision between Waycross, GA, and Manchester, GA, is projected to reopen this afternoon.
A-Line connecting Jacksonville, FL, Waycross, GA, Savannah, GA, and Charleston, SC, is expected to reopen this evening.
Montgomery to Waycross is dealing with downed trees and power outages.

Carolina Zone:

Blue Ridge Subdivision has significant flooding and bridge damage, causing a major outage.
Charleston Subdivision from Florence to Charleston is clear; efforts continue from Charleston to Savannah.
Most other subdivisions, including Augusta, McCormick, Andrews, Georgia Road, Monroe, Hamlet and Columbia are experiencing tree clearance and power issues.

Southern Zone:

Big Sandy is clear. However, Kanawha, Logan, and Coal River areas have trees down.

Midwest Zone:

All areas in this zone have been reopened.

Updates will be provided as necessary. Please continue to monitor our CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for relevant information. Additionally, please notify your CSX contact of any changes in your local service needs due to the weather.

For additional assistance and detailed shipment inquiries, the CSX Customer Solutions team is ready to help. Contact them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5 to connect with a representative. For Intermodal support, choose option 2 from the sub-menu, then 2, 2. You can also submit a Shipment Problem Resolution at www.shipcsx.com.