CSX Customer Advisory: Storm Debby Update

August 10, 2024

Due to the severe impact of storm Debby, extensive flooding is currently affecting CSX's Northeast operations on the Albany and St. Lawrence subdivisions. As a result, customers should anticipate delays of up to one week. Rest assured that the CSX team is closely monitoring local conditions and actively evaluating potential rerouting options to minimize disruptions. The safety of our employees and community, along with the timely delivery of services, are our top priorities. We greatly appreciate your understanding and patience during this time.

Updates will be provided as needed. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for information on potential operational actions that may become necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744- 7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.