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CSX Customer Advisory: Service Restored on St. Lawrence Subdivision


August 14, 2024

 

Please be advised that CSX service on the St. Lawrence subdivision has returned to normal operations following severe flooding caused by storm Debby.

Our team is diligently working to fully restore operations across the Northeast region, where customers may still experience delays. CSX is actively pursuing rerouting options to minimize disruptions. The safety of our employees and community, along with the timely delivery of services, remain our top priorities. We greatly appreciate your understanding and patience during this time.

We will continue to provide updates as needed. Please monitor our Customer Advisories and Intermodal-specific Real-Time Service Advisories for the latest information.

The CSX Customer Solutions team is available to answer questions regarding shipments. Call us at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose option 2 from the sub-menu and then 2, 2. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.