CSX Customer Advisory: Service Has Resumed on the CSX River Line

July 12, 2023

CSX crews have resumed service on the River Line subdivision where recent flash flooding impacted the mainline between Selkirk, New York and New Jersey. Customers may experience residual delays over the coming days as operations return to normal.

Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for updates if necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744- 7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.