CSX Customer Advisory: Potential Shipping Delays Due to Severe Weather

April 4, 2025

Please be advised that severe weather conditions across the Central and Southwest portions of our network may result in shipment delays in the coming days. Severe thunderstorms swept across the central United States on Wednesday, spawning tornadoes from Arkansas to Ohio. Widespread flooding across the regions is now forecast through the weekend.

At CSX, the safety of our employees, customers, and communities remains our top priority. We have implemented measures across our network to ensure safe operations and minimize service disruptions.

We will continue to monitor developments closely and provide updates on any operational impacts. We encourage you to check CSX Customer Advisories and Intermodal Real-Time Service Advisories for the latest information.

For assistance with shipment inquiries, contact the CSX Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, 5 to connect with a representative. For Intermodal support, choose option 2 from the sub-menu, then 2, 2. You may also submit a Shipment Problem Resolution case at www.shipcsx.com.

Thank you for your partnership during this weather event.