CSX Customer Advisory: Potential Shipment Delays Due to Severe Weather

June 13, 2026

Customers may experience shipment delays as a result of severe weather that has moved across the central and eastern United States. The storm system has produced tornadoes, hail, flooding, downed trees, and widespread power outages across multiple states.

The CSX team is actively assessing conditions, addressing impacts to the network, and working to restore normal operations as quickly and safely as possible.

We will continue to provide updates as needed. For the latest service information, please refer to CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories. If your facility experiences closures or changes in local service needs due to the weather, please notify your CSX contact as soon as possible so we can coordinate support and adjust plans accordingly.

For assistance with shipment inquiries, contact the CSX Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu, then 1, then 5 to connect with a representative. For Intermodal support, choose option 2 from the sub-menu, then 2, then 2. You may also submit a Shipment Problem Resolution case at www.shipcsx.com.

Thank you for your partnership and trust in CSX as we safely navigate this weather event together.