February 15, 2021
CSX is advising customers to expect delays on shipments moving through the Ohio Valley and Midwest, as a winter storm tracks across a large portion of the central United States toward the Northeast. The CSX team has resources in position and is ready to resolve any delays that may occur as quickly as possible.
Intermodal terminals are open and traffic is moving with only minor slowdowns as a safety precaution at this time. TRANSFLO terminals are idle for the President’s Day holiday and are expected to resume operations on schedule tomorrow (Tuesday).
Updates will be provided as conditions warrant. Please monitor the CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for any operational actions that may become necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.
The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.