CSX Customer Advisory: Potential Delays Due to Tropical Depression Ida

September 2, 2021

Flooding from Tropical Depression Ida is impacting CSX Northeast operations in portions of Pennsylvania, New Jersey and New York. Customers are advised to expect delays as we closely monitor local conditions and evaluate potential reroutes.

We also are continuing repair work on track and signals on the New Orleans & Mobile Subdivision along the Louisiana-Mississippi coast.

Updates will be provided as needed. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for information on potential operational actions that may become necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request Resolution request via www.shipcsx.com.