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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Customer Advisory - Operations During Papal Visit, September 22nd - 28th


September 18, 2015

CSX Transportation operations will continue on a normal schedule during the upcoming visit of Pope Francis between September 22nd through September 28th.  Due to expected road closures in Philadelphia, TRANSFLO East and West terminals will be closed beginning Friday, September 25th at 2:00 p.m. and will reopen on Monday, September 28th at 1:00 p.m.  We will  work to mitigate the impact of any service interruption caused by increased transit time in the affected areas from road and bridge closures or roadway traffic. Also, the Conrail Movement Office will be manned 24 hours per day. Conrail and CSX will prioritize traffic as needed.  

Details of the Papal Visit itinerary can be found here .  We appreciate your cooperation during this time.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279). Customers can sign up on ShipCSX to automatically receive service advisory notifications.