September 11, 2017
CSX assessment and recovery efforts from the extensive impact of Hurricane Irma are currently underway. The storm has weakened to become a tropical storm and is forecast to diminish further as it continues through the Southeast. Several areas remain without commercial power and continue to have flooding associated with storm surge and downed trees. CSX engineering crews are assessing the full impact on network infrastructure across impacted regions where and when it is safe to do so. During this time, our main priorities are the safety of our employees and meeting the needs of our customers.
The CSX Customer Service Center continues to remain open throughout the duration of the storm to answer calls and advise affected customers. A broader update will be provided as soon as more information becomes available and as conditions allow.
The CSX Customer Service team is available 24/7 to field any questions should customers need more details. Customers with questions about shipments can contact the Customer Service Center for assistance at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 or via www.shipcsx.com. Customers can sign up on ShipCSX to automatically receive service advisory notifications.
Thank you for your business.