CSX Customer Advisory: Hurricane Milton Recovery Update

October 10, 2024

CSX is actively assessing the impacts of Hurricane Milton and has initiated service recovery plans. Hurricane Milton, which made landfall near Siesta Key, Florida, on Wednesday night as a Category 3 storm, weakened to a Category 1 as it moved across the Florida peninsula and into the Atlantic Ocean, leaving flooding and structural damages along its path. Consequently, communities across Florida are experiencing disruptions.

Our CSX team is diligently working to ensure safety and service continuity by clearing tracks, inspecting signals and crossings, installing generators, and conducting necessary repairs in affected areas. However, please be aware that some service delays are expected across the region.

Key updates at this time:

All routes north of Jacksonville are open with no anticipated issues. The area south, from Callahan to the North End of Anthony, Florida, is also clear.
Work is ongoing in Central Florida, with efforts focused on addressing washouts on the Carter and Vitis Subdivisions.
The CFR line is expected to be open tomorrow night, providing a potential route into Winter Haven.
Contingency plans are in place for potential issues with a gas pipe washout near the Miami area, with crews ready to respond.

We will keep you informed of any further developments or changes affecting our operations. Please monitor CSX Customer Advisories and Intermodal-specific Real-Time Service Advisories for updates, and notify your CSX contact of any site closures or changes in local service needs due to the weather.

For assistance, the CSX Customer Solutions team is available for information and questions regarding your shipments. Contact them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2, followed by 1, 5. For Intermodal assistance, choose 2, followed by 2, 2. Alternatively, submit a Shipment Problem Resolution request at www.shipcsx.com.