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CSX Customer Advisory: Hurricane Michael Recovery Update


CSX is continuing to restore service on lines impacted by Hurricane Michael. As we continue to move into the areas that encountered the highest winds, which led to the highest amounts of trees down and continued power outages, we expect to resume full operations throughout the Florida Panhandle by this Saturday, October 20.


Currently, all affected parts of the CSX network have been restored with the exception of Tallahassee through Chipley, Fla.


The CSX Customer Support team is available to provide additional details and answer questions regarding shipments. Call the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.