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CSX Customer Advisory: Hurricane Michael Recovery Update


CSX service was restored on the Fitzgerald subdivision between Waycross and Manchester, Ga., Thursday evening, and crews are continuing debris removal and generator deployment to other lines impacted by Hurricane Michael.
 
On the Fitzgerald subdivision alone, more than 800 trees were removed and 91 generators were deployed in locations without commercial power. Similar efforts are underway on lines marked in red on the attached map, as we seek to restore clear access and train service as quickly as possible. They include:

  • Dothan and Thomasville subs between Troy, Ala., and Quitman, Ga.
  • P&A and Tallahassee subs between Defuniak Springs and Live Oak, Fla.
  • Bainbridge sub between Bainbridge, Ga., and Tallahassee, Fla.

Tree removal and generator deployment will continue to be the bulk of the work on these lines, where more than 1,000 trees have already been cleared and 34 generators are supplying power.

The CSX Customer Support team is available to provide additional details and answer questions regarding shipments. Call the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.

Engineering Recovery Update Map