CSX Customer Advisory: Hurricane Ian Update

September 29, 2022

CSX is evaluating the impacts of Hurricane Ian and has begun implementing service recovery plans across Florida. The storm is currently threatening the South Carolina coast with tropical storm force winds, storm surge and heavy rain. Additional impacts on rail operations are possible as the storm moves inland. We will continue to issue customer advisories as the situation evolves.

Here are the latest updates:

Train Operations

CSX crews have been successfully clearing tracks, signals and crossings in impacted areas. Train operations have resumed between Waycross, Georgia, and Tampa and Winston, Florida.

Terminal Status

Intermodal

Central Florida ILC — Gate will reopen to all traffic at 0800 Friday, Sept. 30, and reservations will be available beginning Friday for traffic destined to CFILC.
Tampa, Florida — Gate will reopen to all traffic at 0800 Friday, Sept. 30, and reservations will be available beginning Friday for traffic destined to Tampa.
Jacksonville, Florida — Maintaining normal gate hours. However, weather conditions are sporadically halting lift operations.

All other intermodal terminals are maintaining normal gate hours. Further updates will be issued as necessary. For CSX Intermodal Terminal contact information, please refer to the Who to Contact list on intermodal.com.

TDSI

Orlando (Sanford) — Assessing conditions, with plans to tentatively resume operations Friday, Sept. 30.
Palm Center — Resuming normal operating hours Friday, Sept. 30.
Tampa — Resuming normal operating hours Friday, Sept. 30.
Jacksonville — Resuming normal operating hours after 1200 Friday, Sept. 30.
Dixiana (Columbia, SC) — Closing as of 1200 Friday, Sept. 30 and will remain closed Saturday, Oct. 1.

TRANSFLO

Tampa, Florida — Resuming normal operating hours Friday, Sept. 30.
Tampa Port — Resuming normal operating hours Friday.
Sanford, Florida — Closed as of Thursday and will remain closed Friday. Resuming normal operating hours Saturday, Oct. 1.
Jacksonville, Florida — Closed as of Thursday and will remain closed Friday. Resuming normal operating hours Saturday, Oct. 1.
Savannah, Georgia — Closed as of Thursday and will remain closed Friday. Updates on reopening next week.
Charleston, South Carolina — Closed Friday. Updates on reopening to be provided.

Shippers should contact their local terminals with any questions or concerns. If a representative is not available, please call 1-866-872-6735, option 3.

The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.