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CSX Customer Advisory: Hurricane Dorian Update


September 5, 2019

Hurricane Dorian has continued its track along the Eastern seaboard and is expected to impact portions of the CSX network in the Northeast on Friday and into the weekend. We are closely monitoring conditions and will provide timely updates to customers as needed.
 
We continue to notify customers of delays and reroutings of shipments moving through impacted areas of Georgia, South Carolina and North Carolina. Resources are in place to respond quickly - as soon as conditions permit - and restore normal operations. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions.
 
The CSX Customer Support team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.