September 3, 2019
CSX continues to monitor the path of Hurricane Dorian and has made extensive preparations for the effects of the storm. At this time, we anticipate that Dorian will impact portions of the CSX network in the following regions; customers with freight moving through impacted areas will be advised of any delays or rerouting:
Further updates will be provided as we continue to monitor the storm. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions.
The CSX Customer Support team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279). For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.