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CSX Customer Advisory: Freight Shipment Delays in Baltimore

March 26, 2024


Please be advised that freight shipments in and out of Baltimore are currently delayed due to the tragic collapse of the Francis Scott Key Bridge along I-695 in Maryland. This morning, a cargo ship collided with a support beam, leading to this unforeseen incident.

The U.S. Coast Guard is diligently involved in search and rescue efforts, and our thoughts and prayers are with the families of those affected during this difficult time. We do not have any information indicating that any of the individuals impacted are part of the CSX team.

CSX is working closely with city officials and transportation authorities to ensure the safe and efficient restoration of operations. However, the timeline for returning to normal operations remains uncertain. We understand the inconvenience this may cause, and we appreciate your patience during this period.

CSX is committed to keeping you informed and will continue to provide updates as information becomes available. 

Our Customer Solutions team is available to provide specific details and answer any questions related to shipments. You can reach them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, select 2 from the sub menu and then 2, 2 to converse with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.