CSX Customer Advisory: Embargo on Cross-border Shipments

August 15, 2024

Effective 48 hours from now, CSX will implement an embargo on cross-border shipments to and from the CN and CPKC railroads. This proactive measure addresses a potential work stoppage at CN and CPKC caused by an ongoing labor dispute.

Please note:

Shipments on the CN and CPKC railroads with U.S. originations and destinations are not included in the embargo.
The previously announced embargo on all hazardous and security-sensitive materials, including Toxic Inhalation Hazards (TIH) and Poisonous Inhalation Hazards (PIH), originating or terminating on the Canadian railroads, remains in effect.

We appreciate your understanding and cooperation as we navigate this uncertain situation. We will provide updates as necessary.

For assistance and detailed information regarding your shipments, our CSX Customer Solutions team is ready to help. Please contact us at 1-877-ShipCSX (1-877-744-7279). For Carload support, select option 2 from the sub-menu, then options 1 and 5 to speak with a representative. For Intermodal support, select option 2 from the sub-menu, then options 2 and 2. Alternatively, you can submit a Shipment Problem Resolution request through www.shipcsx.com.