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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Customer Advisory -- CSX to Restore Mainline Service to Florence, SC


October 9, 2015

CSX engineering teams expect to restore service to the mainline between Florence, SC and Charleston, SC by Saturday morning, October 10th.  The mainline between Hamlet, NC and Charleston, SC continues to be flooded.  Engineering will inspect this route as soon as water levels recede to safe conditions.  All through traffic continues to be rerouted.  Customers should expect delays of up to 48 hours on these cars. 

Subdivisions:

 Please contact Customer Service at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 for assistance or via www.shipcsx.com.  Customers can sign up on ShipCSX to automatically receive service advisory notifications.