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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Customer Advisory -- CSX Restores Service on Andrews Subdivision


October 16, 2015

CSX has resumed normal train operations on the Andrews subdivision – Hamlet, NC to Charleston, SC. Most of the rail lines impacted by flooding in North and South Carolina have now been restored.  

The Eastover Subdivision (Columbia, SC to Sumter, SC) is in service but will require extensive repairs. The repair timetable is still under evaluation by CSX engineering. Customers should expect delays on this line over at least the next four weeks. In the meantime, CSX representatives are available to customers on this line to discuss alternatives.

Please contact Customer Service at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 for assistance or via www.shipcsx.com. Customers can sign up on ShipCSX to automatically receive service advisory notifications.