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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Customer Advisory - CSX Prepares for Tropical Storm Erika


August 28, 2015

CSX Transportation is taking precautions to protect employees, rail traffic and infrastructure as Tropical Storm Erika is currently forecast by multiple weather agencies to move toward Florida, the eastern Gulf of Mexico, and the southeast Atlantic coastline of the U.S.  The storm is not expected to have a significant impact on CSX operations at this time, but its path and intensity are being closely monitored.  Further updates will be provided as the situation develops.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279). Customers can sign up on ShipCSX to automatically receive service advisory notifications.