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CSX Customer Advisory – CSX Monitors Tropical Storm Nate


CSX is taking precautions to protect employees, rail traffic and infrastructure as multiple weather agencies forecast a risk of Tropical Storm Nate making landfall as a hurricane on the U.S. Gulf Coast over the weekend. In anticipation of the storm system making landfall as a hurricane, the City of New Orleans is implementing safety measures to protect the city which may impact the ability to move rail traffic through the New Orleans gateway. Customers with shipments scheduled into the area through the weekend will experience delays. 

At this time it is not known the level of impact the storm will have on CSX operations, but its path and intensity are being closely monitored as steps are taken to prepare for any potential landfall on the network.  Updates will be provided as further storm developments become known.

The CSX Customer Service team is available 24/7 to field any questions should customers need more details. Customers with questions about shipments can contact the Customer Service Center for assistance at 1-877-ShipCSX (1-877-744-7279), option 5, then 6 or via www.shipcsx.com.  Customers can sign up on ShipCSX to automatically receive service advisory notifications.

Thank you for your business.