CSX is taking precautionary action to protect employees, rail traffic and infrastructure as Hurricane Michael approaches the U.S. mainland. The storm is currently projected to make landfall as a Category 3 hurricane, bringing the potential of storm surge along low lying areas. At this time, it is not known the level of impact the storm will have on CSX operations, but its path and intensity are being closely monitored as we take steps to prepare for any potential effects on our network.
Please be advised that, until further notice, CSX is curtailing operations along the Florida Panhandle. All shipments traveling between Pensacola, Fla. and Baldwin, Fla. will experience delays.
Further updates will be provided as necessary, as impacts from the path and intensity of become known. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions, though there are no intermodal impacts at this time.
The CSX Customer Support team is available to field any questions should customers need more details. You may contact the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com. To automatically receive service advisory notifications, please register on www.shipcsx.com.