February 18, 2021
CSX is working diligently to minimize operational impacts of the winter storm moving across the Eastern United States. Snow, ice and freezing conditions may cause delays in areas extending from the South to the Northeast. We will continue to monitor conditions and issue additional updates as warranted.
All Intermodal terminals are open and operational with weather-related regional delays. Intermodal customers are encouraged to monitor updated Estimated Time of Notification (ETN) in ShipCSX and EDI messaging for updates on freight availability and to pick up shipments in a timely manner, as safety permits, to maintain terminal fluidity.
TRANSFLO terminals that are currently impacted include:
Please continue to monitor Customer Advisories and Intermodal-specific Real-Time Service Advisories for any operational actions that may become necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.
The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at 1-877-ShipCSX (1-877-744-7279) . For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.